A day at a Fold partner hotel — interactive tour

7:42 AM · Front desk

A guest needs a suit pressed by tonight.

Your front desk asks their AI assistant — Claude, ChatGPT, Gemini — and Fold schedules it for room 412. No vendor portal, no phone call.

Assistant · Fold connected

Room 412, Maya R. — one suit and 3 dress shirts, back by 7 tonight. Bill it to the room.

calling book_for_hotel_guest

Pickup scheduled ✓FHL-7Q2K4M

Hotel Meridian · Room 412

Pickup

Today · 9 AM

Back

Today · 6–8 PM

🏨Billed to Hotel Meridian on the monthly Fold statement — no card needed from the guest. Post it to the folio.

Done. Maya's bag goes on the 9 AM pickup and comes back to the room by 8 PM.

9:00 AM · Pickup

Picked up at the desk. Photographed at intake.

A named Fold driver collects the bag. Every garment is photographed before cleaning, so a "my shirt came back stained" call has receipts — and your desk isn't stuck in the middle.

Same-day when the bag is at the desk by 9 AM · ⚡ Express until noon (+$30)

Intake · FHL-7Q2K4M

🧥Suit jacket

👖Suit pants

👔Shirt 1

👔Shirts 2–3

4 items · photos attached to the order Pressed · on hangersPhoto intake is on every guest order. If a guest disputes a stain or a missing item, Fold has the before-photos — the claim is handled with them, not with your front desk.

12:10 PM · In progress

The guest is kept in the loop — not your phone line.

Status texts go straight to the guest: picked up, out for delivery, back in the room. The guest can turn them off; you never have to field "where's my laundry?"

Messages · Fold

Hi Maya — Fold here for Hotel Meridian. Your laundry (FHL-7Q2K4M) was picked up from the front desk. 👕9:04 AM

Your suit and shirts are cleaned and pressed. Out for delivery to room 412.5:48 PM

Delivered to your room. Enjoy your evening! Track or rate: foldlaundry.com/app6:41 PM

6:41 PM · Room 412

Back in the room before dinner.

Optional: your logo on the garment bag and return ticket. The guest can rate the order right from their assistant or the tracker — try it →

Order tracker

DeliveredFHL-7Q2K4M

ScheduledPicked upCleaningOutDelivered

Pickup

Today · 9 AM

Delivered

Today · 6:41 PM

How was it?

Mon · Wed · Fri · Service entrance

Housekeeping linen, signed for at the dock.

Sheets, towels, banquet linen and uniforms run on a fixed route through your loading dock. Your staff confirm the count and sign on the driver's phone; the signed receipt is emailed to you right away.

Count wrong? Your staff correct it before signing — the signed number is the billed number.

Proof of delivery · Hotel Meridian

Driver counted

120 bath towels

You confirm

118 bath towels

Signed by Ana P., Housekeeping

✉️Receipt emailed to housekeeping@ with the signature and a dock photo. It goes on the monthly statement automatically.

1st of the month · Accounts payable

Guest laundry and linen. One statement.

Every room-billed guest order and every signed linen delivery, itemized, with signatures attached. Net-30, pay by check, ACH or a Stripe invoice link.

And anyone on your team can ask their assistant: "What do we owe Fold this month?"

Fold statement — Hotel Meridian · September

Linen (signed deliveries)
Bath towels × 1,416	$1,416.00
Sheet sets × 612	$1,836.00
Guest laundry billed to rooms
FHL-7Q2K4M · Maya R. · Room 412	$58.50
FHL-3VN8XA · James T. · Room 908	$42.00
+ 38 more guest orders	$2,214.75
Total due (Net 30)	$5,567.25

📎 74 signed receipts attached Pay invoice →Pay by check, ACH or Zelle — or Fold sends a Stripe hosted invoice you can pay by card or bank. Payments are matched to the month automatically. (Illustrative figures; your rates come from your own rate sheet.)

Partner with Fold

A 5-star laundry amenity, with no extra work for your desk.

Guest laundry billed to the room, scheduled by your staff or their assistant. Linen with signed proof of delivery. One monthly statement for both.

Live in 7 business daysNo setup feeMonth-to-monthNet-30 invoicingLA & SF

Request a partnership →

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Space = play/pause · ← → = chapters · glowing dots = more detail

What partner hotels get

🤖

Schedule from any AI assistant

Front-desk staff connect their Fold login to Claude, ChatGPT, Gemini or Perplexity once, then schedule guest laundry in a sentence — billed to the room or to the guest's card.

🏨

Billed to the room

Room-billed orders skip the guest card entirely and land on your monthly statement, itemized by order, guest and room, ready to post to the folio.

✍️

Signed linen deliveries

Your staff confirm the count and sign on the driver's phone. Receipts with signature and photo are emailed instantly; the signed number is the billed number.

📊

Always know where you stand

Ask your assistant what was delivered this month, what you owe and when it's due, or pay an open invoice from the link.