Terms of Use

1. Accepting these terms

These Terms of Use ("Terms") are a contract between you and Fold Laundry LLC ("Fold," "we," or "us"). By creating a Fold account, scheduling a pickup, or using foldlaundry.com or the Fold mobile app (collectively, the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 18 years old to create a Fold account. If you are using Fold on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. The service we provide

Fold offers pickup, professional cleaning, and delivery of wash & fold laundry, dry cleaning, hang-dry, and household items in select markets. Service availability, pickup windows, and turnaround times depend on your address and the items you send.

We do our best to handle every item with care, follow garment care labels, and call out anything that needs special attention before processing. We are not a manufacturer or retailer of clothing — we are a cleaning and logistics service.

3. Your account

You're responsible for the accuracy of the information in your Fold account, including your name, contact details, and address. Keep your password confidential. You're responsible for all activity on your account.

You may close your account at any time from the My account page or by contacting us. We may suspend or close an account for repeated chargebacks, prohibited items, abuse of our team, or other material breach of these Terms.

4. Orders, pickup, and delivery

Scheduling

You schedule a pickup window through the Fold app or website. We'll send you a text confirmation and a driver-ETA update on the day of pickup.

Bagging and access

Please leave your bag accessible at the pickup spot you indicated (door, lobby, doorman, etc.). If a driver can't reach the bag, we may need to reschedule and a $5 missed-pickup fee may apply.

Turnaround

Wash & fold is typically returned the next day and dry cleaning the next evening. These are estimates, not guarantees: some orders take up to 48 hours for wash & fold and 3–5 business days for dry cleaning and specialty items, depending on the items. Holidays and severe weather can extend timing — we'll notify you proactively.

Delivery

We deliver to the address on the order. If no one is available, we'll leave the bag at the agreed spot. Once delivered, the order is your responsibility.

5. Pricing and payment

You authorize Fold to charge the payment method on file for your orders, applicable taxes, tips, and any fees disclosed at checkout. Final pricing for itemized services (e.g. dry cleaning) is determined after intake at our facility; if any item materially changes the cost, we'll send you a quote to approve before processing.

Subscription tiers (Fold Club) renew automatically until canceled. You can cancel anytime from the Fold Club page in the app. If you cancel within 7 days of a membership charge and haven't placed an order at Club prices since that charge, we refund that charge in full. Otherwise cancelling stops the next renewal, the plan stays active through the period already paid for, and we don't give partial refunds. See our Refund & Cancellation Policy. If you upgrade to a higher plan partway through a billing month, you are charged only the prorated difference for the rest of that month.

Annual billing. Fold Club plans can be billed annually instead of monthly. An annual plan is billed once per year, in advance, for the full year. It renews automatically each year at the then-current annual price for your plan unless you cancel before the renewal date. We email you a reminder, including the renewal date and amount, about 30 days before each renewal. You can cancel at any time from the Fold Club page in the app or by contacting us at [email protected]. Cancellation takes effect at the end of the period you have already paid for (the month, or for an annual plan the year); your benefits continue until then. The 7-day refund described above applies to an annual charge in the same way; otherwise, refunds for unused time on an annual plan are not provided unless required by law. You can switch from monthly to annual billing at any time; you are charged the annual price at the time of the switch, less a credit for the unused part of the month you have already paid for, and your annual term starts that day. A switch from annual to monthly billing takes effect at the end of the annual term you have paid for. Annual plans cannot be paused, and promotional codes for a free or discounted first month apply to monthly billing only.

6. Care, claims, and our limits of liability

We follow the care label on each garment. We are not responsible for damage caused by the manufacturer's defects, pre-existing wear, or items that lack a care label.

If an item is damaged or lost in our care, please report it within 7 days of delivery through the Help center in the app. We review every claim through an internal investigation, including intake photos and facility records. If our investigation finds that the damage or loss resulted from Fold's negligence, Fold will decide a fair resolution (for example a re-clean, repair, account credit, or payment). We will work with you in good faith throughout.

Where we find we are responsible, the maximum we will pay for a damaged or lost item is ten (10) times the cleaning charge for that item, capped at $250 per item and $500 per order, except where a higher minimum is required by law. This is the customary industry limit and reflects the unverifiable nature of garment values at intake.

7. Text messaging (SMS) program

Order texts. Text messages are how we coordinate pickups and deliveries. When you create an account or schedule with your mobile number, you agree to receive automated order-related text messages from Fold at that number — pickup reminders, driver arrival alerts, delivery notifications, and quote approvals. Expect roughly 2–6 messages per order; frequency varies with your usage. Message and data rates may apply. You can reply STOP to any message to stop texts; order updates then arrive by email instead.

Promotional texts (optional). If you tick the separate "Also text me offers and deals from Fold" box, or turn on Promotional texts in Account → Notifications, you agree to receive recurring automated marketing text messages from Fold at your mobile number — about a few a month. This consent is not a condition of any purchase. Turn it off at any time in Account → Notifications, or reply STOP to stop all texts. Reply HELP for assistance or contact us at the address below. Message and data rates may apply. See our Privacy Policy for how phone numbers are handled — they are never shared with third parties for marketing.

8. Prohibited items and prohibited uses

Do not include in your bag: items contaminated with hazardous chemicals, bodily fluids that present a biohazard, fur, ammunition, currency, jewelry, electronics, or anything illegal. We are not liable for items in these categories left in your bag. Leather and suede are accepted only as specialty dry-cleaning items, quoted per item before we clean them — do not include them in a wash & fold bag.

You agree not to use the Service to violate any law, infringe anyone's rights, harass our team, or attempt to gain unauthorized access to our systems.

9. License and restrictions

Fold Laundry LLC grants you a limited, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms. You may not:

• Copy, reproduce, modify, or distribute any part of the Service without our written permission.
• Decompile, reverse engineer, or attempt to derive the source code of any software we provide.
• Use bots, scripts, scrapers, or automated tools to access the Service or interfere with its operation.
• Use the Service in any way that violates applicable law or these Terms.

10. Intellectual property

The Fold name, logo, website, and app are owned by Fold Laundry LLC or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not use our brand or assets without our prior written permission.

11. Indemnification

You agree to defend, indemnify, and hold harmless Fold Laundry LLC, its officers, members, employees, contractors, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual-property or privacy right; or (d) any content or items you submit through the Service.

12. Disputes, arbitration, and class waiver

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

You and Fold agree that any dispute relating to the Service will be resolved by binding individual arbitration administered by JAMS in San Francisco, California, under its Streamlined Arbitration Rules. You and Fold each waive the right to participate in a class action or class-wide arbitration. Small-claims court matters are excluded from this clause.

You may opt out of this arbitration agreement within 30 days of creating your account by emailing [email protected] with the subject line "Arbitration Opt-Out."

13. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app message at least 30 days before they take effect. Continuing to use the Service after a change means you accept the updated Terms.

14. Contact

Questions about these Terms? Email [email protected] or write to:

Fold Laundry LLC
Attn: Legal
1530 S La Cienega Blvd, Los Angeles, CA 90035