Fold
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For hotel guests

Premium laundry,
delivered to your room.

Search for your hotel, leave your laundry at the front desk, and have it cleaned and returned — all without leaving the building. No app or account required.

Don't see your hotel? Ask your front desk — most properties in LA & SF are supported.

🏨
Same-day return at most properties. Drop by 10 AM → back by 7 PM.
How it works

We handle your laundry while you relax.

Three steps. Fully managed by your hotel's front desk and the Fold network.

Step 01
📝

Book a pickup

Find your hotel above, choose a pickup window, tell us what's in the bag, and pay. Takes 2 minutes — no signup required.

Step 02
🛎️

Drop at the front desk

Hand your bag to the concierge in the lobby. They'll attach the pickup tag and pass it to our team on arrival.

Step 03
🚪

Receive at your room

Clean clothes returned directly to your room during your chosen delivery window. Bagged, folded, ready to pack.

Quick answers

What guests ask before their first pickup.

Do I need a Fold account to book? ▾
No — hotel pickup doesn't require signup. We charge your card directly and email you a tracking link. Existing Fold customers can use their saved account if they want.
How fast can I get my clothes back? ▾
Drop off by 10 AM, back by 7 PM same day at most properties. Suits and delicates may take 24 hours. Pick your delivery window during booking.
How much does it cost? ▾
Wash & Fold $44.99/bag (~22 lb). Dry cleaning $4.50–$19.50/garment by tier. Hotel rates may include a small premium for in-room return — we'll show the total before you pay.
What if my hotel isn't in your network? ▾
We're adding hotels weekly. If your property isn't listed, ask the front desk or email concierge@foldlaundry.com — we'll add it, usually within 24 hours.
What if something is damaged? ▾
Every item is photographed at intake. If you spot damage on return, reply to the email confirmation within 5 days — we'll re-clean, refund, or replace.
For hoteliers & operators

Operating a hotel?
Partner with Fold.

We work with hotels on both sides of the property — guest laundry as a 5-star amenity and hotel ops at scale (linen, towels, staff uniforms). Wholesale pricing, dedicated account manager, monthly invoicing.

Request a partnership → See what we offer
🏨
Live in 7 days · No setup fee
Net-30 monthly invoicing
What we handle

Two services, one partner.

Most laundry vendors do guest amenity OR back-of-house linen. Fold runs both on the same logistics network — which is how we keep wholesale rates honest and turnaround tight.

⭐ Guest amenity

Guest laundry, as a 5-star amenity.

Your guest drops a bag at the front desk before 10 AM. We pick up by noon. Cleaned, folded, and back in their room by 7 PM — bagged in your branded sleeve if you want.

  • Same-day return at most properties (drop by 10 AM → back by 7 PM)
  • Branded handoff — your logo on the garment bag and ticket, optional
  • Front-desk-only workflow — no app required for guests; concierge handles intake
  • Direct billing to the guest folio or to their card, your choice
  • Wash & fold, dry cleaning, hang-dry, alterations — full menu
⚙ Hotel ops

Linen & uniforms, at scale.

Housekeeping linen, pool and spa towels, banquet linen, restaurant aprons, chef coats, valet and bell uniforms. Daily or weekly cadence, picked up at your service entrance.

  • Housekeeping linen — sheets, pillowcases, duvet covers, bath
  • Pool & spa towels — high-volume, daily turn
  • Banquet linen — tablecloths, napkins, runners
  • Staff uniforms — chef coats, bell uniforms, valet, housekeeping
  • Inventory tracking — par counts, loss reports, monthly recon
Trusted at properties across LA & SF
Why hotels pick Fold

Built for properties that protect their guest experience.

🤝

Dedicated account manager

One named contact for both sides of your account. Texts back, knows your property, escalates without ticket queues.

💼

Wholesale pricing + monthly invoicing

Volume-tiered rates published up front. Net-30 terms, one PDF invoice per month, line-itemed by service and date.

📸

Photo intake on every guest order

Every garment is photographed before processing. If a guest reports an issue, we have receipts — protects your front desk from getting caught in the middle.

🚚

Service-entrance routing

Linen and uniform pickups go through your loading dock on your schedule, not the front lobby. Doesn't compete with guest traffic.

📊

Par-count and loss reporting

Monthly inventory reconciliation on linen and uniforms. You see what's in rotation, what's lost, what's near retirement. No surprises.

🏷️

Branded sleeve + ticket (optional)

For guest amenity orders, your logo on the garment bag and the return slip. Looks like you, not us — keeps your 5-star experience consistent.

Onboarding

Live in 7 business days.

From the first call to your first pickup. Most hotels are up by the following Monday.

Day 1
📞

Discovery call

30 minutes with your GM or operations director. We map guest volume, room count, current linen vendor, and where you feel friction.

Day 2–3
🏨

Site visit + quote

Your account manager walks the property — front desk, loading dock, housekeeping. Custom-rate quote within 24 hours.

Day 4–7
✅

First pickup

Branded supplies delivered, front-desk staff trained in 20 minutes, ops calendar set. First pickup runs on day 7 or sooner.

Request a partnership.

Tell us about your property and we'll come back within 1 business day with a custom rate sheet and a site-visit date.

We respond within 1 business day. No setup fee. No commitment to request a quote.
Partner FAQ

What hotels ask before signing.

What does pricing look like? ▾
Custom by property. Guest amenity uses a volume-tiered wholesale rate (you mark up to your guest at whatever margin works for your folio). Hotel ops is priced per pound or per piece depending on the item type. We come back with a written rate sheet after the site visit — no haggling, no surprises.
Is there a contract or minimum commitment? ▾
Month-to-month, no setup fee, no annual lock-in. We earn the renewal every month. Most partners stay because the service is reliable and the invoicing is clean.
Can you handle our existing linen vendor's items? ▾
Yes. We work with both owned linen (you own the inventory) and rented linen (we rent and replenish). Most hotels start with owned and switch to rented as they see how par counts move. Your account manager will walk you through both options.
How fast do guests get their clothes back? ▾
Same-day return at most properties — drop by 10 AM, back by 7 PM. Suits, leather, and delicate dry cleaning take 24 hours. Your front desk sees the promised return time before they take the bag.
What happens when something gets damaged? ▾
Every guest garment is photographed at intake. If something's reported damaged, we have a record of its condition before processing. Resolutions follow standard linen-industry liability caps (10× the cleaning charge, capped at $250 per item, $500 per order) — and we settle directly with the guest so your front desk doesn't get pulled in.
Which markets do you serve? ▾
Currently Los Angeles and San Francisco metro areas, with active expansion into San Diego, Las Vegas, Phoenix, Austin, Miami, NYC, Boston, Chicago, Seattle, Portland, Denver, Nashville, Atlanta, and Honolulu through 2026. If your portfolio is multi-market, talk to us — we may be able to launch alongside you.

Let's protect your guest experience together.

Request a partnership and we'll come back with a custom rate sheet within one business day.

Request a partnership → Call (866) 411-6254