How do I sign up?Getting started
Enter your address at
foldlaundry.com/app/signup, pick a plan, choose a window, and add a payment method. Whole flow is about 60 seconds. We don't charge you anything at signup — your card is only run after we weigh and process your first order.
Is there a Fold app?Getting started
Yes — and you can use it however you want. Open
foldlaundry.com/app in any browser to schedule in 30 seconds. On your phone, tap your browser's
Share → Add to Home Screen (iPhone) or
Install app (Android) and it'll behave like a native app — full screen, app icon, the works. SMS scheduling is on the way.
How do I know if Fold serves my address?Getting started
Drop your address in the homepage hero or on the signup page — we'll tell you within five seconds whether your block is covered. We're live in neighborhoods across
Los Angeles (Westside through Pasadena and the Valley) and
San Francisco — see
every neighborhood & ZIP code. Expanding to 15+ cities by 2027.
What do I need to do for my first pickup?Getting started
For your first pickup only: use any kitchen-sized bag for wash & fold (colors and whites together is fine — we'll sort them) and a separate bag for dry cleaning, empty pockets, and leave it at your door. Your driver will text 30 minutes before arrival. You don't need to be home. We'll leave you a reusable Fold bag for next time — see the
5-step checklist above.
What if I'm not home for pickup or delivery?Getting started
You don't need to be home for either. Leave the bag at your door, in your apartment lobby, or with your doorman. For locked entries, save the gate code or doorman name with your address in the app, or put it in the order notes — we'll figure it out.
How much does Fold cost?Pricing
Pay-as-you-go:
$2.65/lb wash & fold (15 lb minimum), dry cleaning starts at
$5.99/shirt with most everyday garments $11.99–$14.99. Fold Club:
$44.99 flat per bag (~22 lb) for wash & fold on the Wash & Fold and All-In plans, which also include same-day wash & fold; 15% off dry cleaning on the Dry Cleaning and All-In plans. Pickup and delivery are free for everyone. Full breakdown on the
pricing page.
When am I charged?Pricing
For one-time pickups: we charge after we weigh and process your order — usually the day of return. For Fold Club plans: the membership fee is charged on your first pickup day each month. We never charge anything at signup, and you can cancel any time before that first pickup.
What's the order minimum?Pricing
$39.99 minimum on every order, across all services. If your bag comes in under that, we round up to $39.99. Pickup and delivery are free, so the minimum is the only floor. See
Pricing for details.
Is there a service fee?Pricing
No hidden fees. Just $2.65/lb with a $39.99 order minimum (smaller loads are billed at the minimum), and pickup and delivery are free. The fees that do exist: same-day rush ($9.99 pay-as-you-go) and a $5 missed-pickup fee if the driver can't reach your bag. No fuel surcharges, "premium service" fees, or weekend upcharges.
Should I tip my driver?Pricing
Tipping is appreciated but never expected — our drivers are full employees, not contractors, and they're paid above market rates. There is no tip option in the app, and nothing is added to your bill for tips.
How is wash & fold weight measured?Pricing
Every bag is weighed at our facility on a calibrated commercial scale, photographed, and the weight is shown on your itemized digital receipt. If something looks off, dispute it from the receipt — a human reviews it and any difference is refunded to your card.
What if I think I've been billed wrong?Pricing
Tap "Dispute" on any line of your digital receipt. Our care team will look at the weighing photo, garment count, and tier assignment, and respond inside an hour during business hours. We refund mistakes; we don't argue about them.
Do you charge sales tax?Pricing
Per California law, dry cleaning services are not subject to sales tax. Wash & fold (laundry services) is also exempt. The price you see on the receipt is the price on your card.
How is my laundry sorted?Wash & Fold
By hand, by trained staff. Whites, colors, and delicates go in separate machines — never bulk-washed. Pockets are checked. Stains are flagged for pre-treatment. If you want a specific item kept out of a machine wash entirely (silk, vintage, hand-wash labels), drop it in the order notes and we'll route it to Hang-Dry.
Can I request a specific detergent?Wash & Fold
Default is our unscented eco detergent, free & clear (no fragrance, no dye). Prefer Tide? Switch in your account preferences — applies to every order until you change it. Need something specific (allergen-free brand, baby line)? Email
[email protected] before your pickup.
What water temperature do you wash in?Wash & Fold
Colors cold and whites warm by default, medium dry. Cold protects color and prevents shrinkage; warm keeps whites bright. Prefer everything cold, everything warm, or sanitize-hot for sheets and towels? Set it in your account preferences or drop a note in the order.
How do you fold my clothes?Wash & Fold
One standard fold, sized for typical drawer and shelf depths. We smooth wrinkles before folding so everything goes back ready to wear.
What's Hang-Dry service?Wash & Fold
Delicate hand-wash with air-drying instead of machine drying — best for silk, activewear, technical fabrics, and anything you'd otherwise hand-wash at home. $4 PAYG / $2 Club per garment, on top of the standard wash & fold price. Tag items in the order notes or pre-set them as a preference.
How much fits in a Fold bag?Wash & Fold
A standard Fold bag holds about 22 lb of laundry — roughly a week's load for 2–3 people, or a queen sheet set with duvet cover and a few towels. Bags significantly over ~22 lb are processed as two bags ($89.98 for Club members) and we always text you before charging the second bag.
Are buttons and zippers checked before wash?Wash & Fold
Yes — every item gets a visual inspection at intake and again at pack-up. Loose buttons noted on the digital receipt. Items with broken zippers or torn seams flagged before wash so we don't make it worse. We don't repair as part of wash & fold but we'll route to dry-cleaning alterations if you ask.
What is PERC-free dry cleaning?Dry Cleaning
Perchloroethylene (PERC) is the toxic solvent traditional dry cleaners use. We don't — our partner cleaners use modern non-toxic alternatives (hydrocarbon, GreenEarth, professional wet cleaning). Better for your clothes, your skin, and the people doing the work.
How are stains handled?Dry Cleaning
Stains are pre-treated by hand by our partner cleaners before cleaning. Tough stains (wine, ink, oil, grease) get a second pass with specialty solvents. If something doesn't come out, we'll let you know on the receipt rather than charging for an unsuccessful clean.
Are missing buttons replaced?Dry Cleaning
If a button comes off in cleaning, we replace it free of charge. If a button was already missing or loose at intake, we note it on the receipt and replace it on request — most often free, sometimes with a small charge if it's a specialty button.
Do you do alterations?Dry Cleaning
Yes — hems, sleeve adjustments, button repair, simple tailoring. Quoted per item before we start the work. Drop the request in the order notes or text us a photo at
(866) 411-6254.
Do you handle wedding dresses or formal pieces?Dry Cleaning
Yes. Wedding gowns, gala dresses, vintage, suiting in unusual fabrics — all quoted per item before processing (typically $200–450 for wedding gowns including preservation). Fold Club members get a standing 20% off any specialty quote.
Why is dry cleaning tier-priced?Dry Cleaning
A linen blouse and a wool blazer take very different effort. Tier pricing is fair to both you and us. Six groups — Shirts, Light, Standard, Tailored, Dresses, Formal & heavy — with fixed prices per garment-type so you always know what next week's bill looks like. See the
price table.
Do you clean leather, suede, or shearling?Dry Cleaning
Smooth leather: yes, $45 PAYG / $36 Club. Suede & shearling: yes, but quoted per item ($65+) since the process is more involved.
What is Fold Club?Fold Club
A monthly membership that switches your laundry from pay-as-you-go to flat rates:
$44.99 per bag wash & fold (~22 lb), fixed-tier per-garment dry cleaning, free pickup & delivery, same-day wash & fold at no extra charge (Wash & Fold and All-In plans), and a locked weekly window. Three plans: Wash & Fold (
$19.99/mo), Dry Cleaning (
$12.99/mo), or All-In (
$29.99/mo). The flat bag rate comes with the Wash & Fold and All-In plans. Full breakdown on the
Fold Club page.
How do I cancel Fold Club?Fold Club
From the app or by texting our care team — no contract, no commitment, no cancellation fee. Cancel any time: your plan runs to the end of the month you've paid for (or the year, on annual billing), then you drop back to pay-as-you-go pricing on later pickups. If you cancel within 7 days of a charge and haven't ordered at Club prices since, we refund that charge in full. Otherwise there's no refund for unused time. You can also pause for travel without canceling.
Can I share Fold Club with my household?Fold Club
Yes. One membership covers everyone at the same address. The account has one login, so pickups are scheduled and changed from the account holder's app — separate logins for household members aren't available yet.
What if I don't use the plan one month?Fold Club
You can pause the plan in the app for any month — billing pauses with it. Up to 2 paused months per year. Beyond that, the membership keeps charging at the regular rate (the locked window, the priority care queue, and the standing tier prices stay reserved for you).
How does annual billing work?Fold Club
Pay once a year and get 1 month free — you pay for 11 months and get 12: $219.89/yr for the Wash & Fold Club, $329.89/yr for All-In, $142.89/yr for the Dry Cleaning Club. Annual plans are charged once a year in advance and renew automatically each year until you cancel; we email you a reminder about 30 days before each renewal. Cancel any time in the app (Account → Fold Club) or by contacting us — the plan stays active to the end of the year you've paid for. If you cancel within 7 days of a charge and haven't ordered at Club prices since, that charge is refunded in full; otherwise there is no refund for unused time. Monthly members can switch to annual at any time: you're charged the annual price then, less a credit for the unused part of your current month. A switch from annual back to monthly takes effect at the end of the paid year. Annual plans can't be paused, and first-month-free promo codes apply to monthly billing only.
Can I switch plans later?Fold Club
Yes — upgrade or downgrade at any time from the app or by texting us. If you upgrade mid-month you're charged only the prorated difference for the rest of that month. A downgrade takes effect at your next billing date, with no refund for the month already paid.
When does Fold Club start paying for itself?Fold Club
All-In Club (
$29.99/mo) breaks even at roughly $90–$100/month of pay-as-you-go spend, including any same-day rush fees you'd otherwise pay. Most members hit that on their second pickup of the month. The
savings calculator on the Fold Club page gives you a precise number.
What pickup windows are available?Pickup & delivery
Two windows, seven days a week: Morning (7:30–9:30 AM) and Evening (6:30–9:30 PM). Sundays are morning only. Window availability varies by neighborhood — your block might have both, or just one. We show you what's available when you enter your address.
When will I get my clothes back?Pickup & delivery
Wash & fold: next day as standard. Same-day on bags out before 9 AM (back by evening) is included on the Wash & Fold Club and All-In plans and is a $9.99 rush on pay-as-you-go; it is not included with the Dry Cleaning Club. Dry cleaning: back the next evening, except Sundays. Same-day dry cleaning rush is available for an extra charge. Specialty items (leather, bridal) are quoted and may take longer.
Do you operate on weekends and holidays?Pickup & delivery
Saturday: yes, both windows (morning and evening), no surcharge. Sunday: morning window only. Major holidays (Thanksgiving, Christmas Day, New Year's Day, Independence Day, Memorial Day, Labor Day): closed; we'll proactively reschedule any pickup that lands on those days.
Can I change my pickup window?Pickup & delivery
Yes — up to 3 hours before the start of your window. Change it in the app or text the office. After that 3-hour cutoff, we may not be able to reroute the driver, but we'll do our best. If the driver can't reach your bag in your window, a $5 missed-pickup fee applies — for everyone, Fold Club members included — and we'll reschedule the pickup.
I live in an apartment with a doorman / locked entry — does that work?Pickup & delivery
Yes. Drop the gate code, doorman name, or lobby instructions in the order notes the first time — we'll save them to your address profile so you don't have to repeat it. We're active in 30+ luxury residential buildings across LA & SF, including some that have Fold as a building amenity.
An item is missing — what do I do?Issues
Text us at
(866) 411-6254 or open a ticket from the order receipt. We'll check the bag scans (we photograph at intake) and the facility floor, and respond inside an hour during business hours. If the item is genuinely lost through our negligence, Fold decides a fair resolution under our
Terms: up to 10× the cleaning charge for that item, capped at $250 per item and $500 per order.
Something was damaged. What now?Issues
Send us photos within 7 days of delivery. We investigate every claim internally. If the damage resulted from our negligence, we decide a fair resolution (re-clean, repair, credit, or payment), with any payment capped at 10× the cleaning charge for that item, capped at $250 per item and $500 per order (see our
Terms). Pre-existing damage noted on the receipt at intake isn't covered, but we'll always ask before assuming it was pre-existing.
How does the re-clean guarantee work?Issues
If you're not happy with the cleaning of any item, we re-clean it free of charge — no questions, no support tickets. Text us, hand the item back to the driver, or schedule a re-pickup. Club members get a 24-hour re-clean turnaround target; PAYG goes through the standard re-clean flow (still free, just slightly slower at peak times).
How quickly do you respond to issues?Issues
During business hours (7 AM – 9 PM PT, 7 days/week): inside an hour. Off hours: first thing the next morning. Texts and emails go to a real human — no chatbots, no support ticket queue, no escalation paths. Club members get bumped to the front of the recovery queue.
I got someone else's order.Issues
Rare, but it happens. Text us with your order number and we'll dispatch the driver to swap immediately. We'll also re-clean any item you might have touched, on us. The other customer will hear from us at the same time.
I forgot my password.Account
Use "Forgot password" on the
login page — we send a reset link to your email within seconds. Still stuck? Text us at
(866) 411-6254 with the email on file and we'll help you get back in.
Where can I see past orders and receipts?Account
Log in to
foldlaundry.com/app — every order, every receipt, every item photo, every weighing photo, downloadable as PDF. We keep your account and order data for as long as your account is open, plus the time we're legally required to keep records (typically 7 years for financial records) — see our
Privacy Policy.
How do I update my address?Account
In the app or dashboard, go to Account → Addresses → Add or Edit. You can have multiple addresses on file (home, office, parents) and pick which one each pickup goes to. Moving outside our service area? Email us — we'll let you know if we cover the new spot, or capture you for the launch list if not.
How do I add or update a payment method?Account
Account → Payment in the app or dashboard. We accept all major credit cards, debit cards, Apple Pay, and Google Pay. Card info is tokenized through Stripe — we never see or store the full number.
Do I get an itemized receipt?Account
Yes — every order. Photo of each garment at intake, weight on a calibrated scale, line-by-line price breakdown, and any add-ons or fees. Downloadable as PDF, shareable, useful for expense reports.
Can I turn off the texts?Account
Yes. Order texts — including the 30-minute pickup heads-up — are opt-in: you only get them if you agreed to texts at signup or switched them on in account preferences. Switch them off there, or reply STOP to any text, and your updates come by email instead.